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Welcome to our website, we hope you find many products to tempt you. For your information there are the following Terms and Conditions. ORDER PICKUP Local pick up is also available - all orders will be available for collection on the next business day after the date of ordering Orders will be shipped usually within 36 hours from receipt of payment. We ship Monday to Friday. Create On Ormond is unable to accept responsibility for lost/missing packages sent via normal parcel post. Our standard service includes tracking and a signature. Should you ask for your parcel to be left where there is no one at home we will not accept responsibility for parcels which are missing. Returns Mailing Address: Create On Ormond 23 Ormond Road East Geelong VIC 3219 Email Address for all enquiries: If for some reason you are unhappy with your purchase please contact us within 48 hours of receiving your order to discuss. Any costs associated with returning incorrectly ordered products will be borne by the customer. All items made available for sale are brand new and packed carefully, if for some reason there is damage during transport please contact us to arrange a return or replacement product. We make every effort to ensure accuracy of the products available on the website however occasionally a product may be unavailable when you have ordered and paid. Should this occur we will refund you the cost of this missing item immediately.